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Ticketing and Reservations Manager

Theodore Roosevelt Medora Foundation
Job Description

Ticketing & Reservations Manager

Join the greatest team in the west. Opportunity awaits you in Medora.

Our Company:

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.


This Position:

TRMF is looking for a Ticketing & Reservation Manager to be responsible for driving the performance of ticketing and box office teams through dynamic coaching, performance management and employee development. This individual should be a dynamic leader who is passionate about cultivating a culture of excellence in every customer contact.

  • Responsible for setup, testing and review of reservations and ticketing systems prior to on-sale.
  • Develops comprehensive training and reference materials. Is responsible for training and supervising reservation specialists and ticketing/box office sales staff in their daily duties regarding technology, TRMF customer service policies, procedures and selling techniques.
  • Collaborates with Lodging, Retail, Group Sales and Marketing department and teams.
  • Oversees scheduling and management of staff through monitoring calls, on-line chats and correspondence between representatives and customers. Utilizing interactions to provide ongoing training
  • Assists with data collection and reporting on reservations activity

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota.

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.

Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind.


Why Apply?

  • You have a passion for TRMF, Medora and the Badlands.
  • You have a high level of interpersonal communication and a strong emphasis in customer service
  • You want to lead a team that provides outstanding customer service to our guests looking to plan their trip to Medora.
  • Company paid medical, dental, vision insurance for the employee only.
  • 401(k) with 6% company match, immediate vesting.

Contact Us:

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