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Director of Quality Assurance - Bismarck

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Job Description
Job Description
  • Oversee and maintain quality assurance program for all services & departments
  • Develop & implement basic assurance plan; provide integral support for the Council on Quality and Leadership (CQL) accreditation & Fidelity Review processes
  • Administer online incident management system (THERAP) & employment database
  • Develop, review and provide oversight of Overall Service Plans (OSP) for customers
  • Responsible for facilitating Protective Services investigations and oversee rights restriction approval for all regions
  • Company representative to Human Rights Committee (HRC) and Behavior Support Committee (BSC)
  • Coordinate and facilitate Quality Enhancement Team (QET) meetings
  • Review customer grievances and develop action plans to address related issues
  • Oversee development and implementation of Overall Service Plans (OSP) for customers
  • Review documentation for QA compliance
  • Perform other related duties as assigned
Essential Skills and Experience:
  • Bachelor’s degree in human service field of study
  • Two (2) years of experience providing residential or vocational support services; preference of two (2) years of supervisory, program coordination, or quality assurance experience
  • Valid driver’s license, acceptable driving record, reliable transportation, and proof of insurance for the vehicle subject to the statute of the licensing state will be required based on assigned job duties
  • Demonstrated ability to lead people and achieve results through others
  • Excellent interpersonal and communication skills (verbal and written)
  • Excellent computer skills; must be proficient in Microsoft Office, Excel, PowerPoint, Publisher, and Therap applications
  • Commitment to company values
Other Skills and Experience:
  • Strong customer orientation
  • Problem analysis and problem resolutions skills at a functional level
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 
  • Physical demands: While performing the duties of this job, the employee is required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move objects weighing up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee will be primarily in an office setting with a noise level that is usually minimal.  Travel to the regional offices around the state will require extended periods of time in a motor vehicle.  Extended travel and overnight stays may be required based on company needs.  The employee will be exposed to weather conditions prevalent at the time.  Office space and conditions may vary at the regional office locations where the employee may be assigned to work at various times
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